|Colortronics new management plan
We are working hard to accommodate our customers. In the past years, we have been receiving a lot of complains from ours customers about our service which we took it very serious. Our company had got all the surveys and comments, and we seat down to understand what was the problem. We are committed to serve our customers as much as we can. This new management came out with every single tools possible to organize our services. Our customers are our first priority. We will guide you to submit your provided service from our technicians.
Always visit our website:
Customers are always right!!! We respect your time, and we want you to respect us.
Decide what you want to happen
When complaining, don’t get mad. You’re more likely to get results being cool, calm and rational than if you are ranting and raving. Throw a temper tantrum and the company may be perfectly happy to lose your custom to get rid of you which makes the fight tougher.
Decide the answer to these three questions before you start:
When goods are faulty, if you try to return them within six months then the shop has to prove they weren’t faulty when you bought them.
What to expect: You can ask for either a repair or replacement, though the retailer can say no if it’s impossible to carry out or the cost of your choice is much higher than them for the alternative.
If the item is still dodgy after just one attempt at a repair or replacement, the repair or replacement isn’t possible or it hasn’t been carried out quickly enough, you’re then entitled to ask for a partial refund. Within the first six months this could be the full amount.