Colortronics new management plan

We are working hard to accommodate our customers. In the past years, we have been receiving a lot of complains from ours customers about our service which we took it very serious. Our company had got all the surveys and comments, and we seat down to understand what was the problem. We are committed to serve our customers as much as we can. This new management came out with every single tools possible to organize our services. Our customers are our first priority. We will guide you to submit your provided service from our technicians.

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Customers rights

Customers are always right!!! We respect your time, and we want you to respect us.

Decide what you want to happen

When complaining, don’t get mad. You’re more likely to get results being cool, calm and rational than if you are ranting and raving. Throw a temper tantrum and the company may be perfectly happy to lose your custom to get rid of you which makes the fight tougher.

Decide the answer to these three questions before you start:

  • Do you want to exchange the goods/keep the digital content/continue the service? If you could get the goods fixed, the digital content replaced or have the service improved, would you be happy to accept that? If the answer’s yes, life’s easier.
  • Do you want a full refund? While you may want a full refund, you’re not always entitled to it if they can fix the problem. Having said that, sometimes it’s just easier for them to pay up to have the problem solved.
  • Do you want compensation and, if so, what kind? Do you want money over and above just fixing or replacing a product for the time or distress you’ve been caused? While this can happen, it certainly complicates things so be reasonable and be sure you genuinely feel you’ve been unfairly put out.Under the Consumer Rights Act you now have the right to reject something faulty within 30 days of buying it – and in most cases get a full refund. (This is called your ‘short-term right to reject’.)This right applies to all goods unless they are likely to perish within 30 days, when the time limit becomes the date the item is expected to perish, for example the use-by date for food.If you act within this time, and you send the goods back if asked by the trader, you’re entitled to a full refund. The refund needs to be paid without any delays and within 14 days at the most. After 30 days have elapsed though, you lose the right to reject the goods and you’ll have fewer rights.What to expect: A full refund, unless you’ve altered something – for example, if you’ve taken up the hem of a dress or unlocked your phone handset to switch it to another network.

When goods are faulty, if you try to return them within six months then the shop has to prove they weren’t faulty when you bought them.

What to expect: You can ask for either a repair or replacement, though the retailer can say no if it’s impossible to carry out or the cost of your choice is much higher than them for the alternative.

If the item is still dodgy after just one attempt at a repair or replacement, the repair or replacement isn’t possible or it hasn’t been carried out quickly enough, you’re then entitled to ask for a partial refund. Within the first six months this could be the full amount.